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FAQs

Why become a Clinical Edge member?

Our passion is to provide practical education that you can use immediately in the clinic. We focus on providing you with tools and strategies that you can use with patients on a daily basis.

Clinical Edge is run by Physiotherapists, so we always keep in mind what works in the clinic and what can be applied when designing our education.

When you become a Clinical Edge member, you will have access to the entire library of assessment and treatment videos, full of information vital to your clinical practice.

You will receive two new 20-40 minute videos per month on top of our library of information, with up to date training, practical objectives you can work through, and a totally practical focus.

Receive treatment information from the leading minds and clinicians in Physiotherapy today. Our presenters have been handpicked, because they have extensive experience and knowledge to share.

You will also automatically maintain a training log of CPD hours - courses attended and videos watched for your registration.

Easy enrollment in any face-to-face courses – simply click on the course you wish to do, enter your payment details and you will be enrolled – as simple as that. This will now show on your member’s dashboard – see the courses you are enrolled in or have completed with the click of a button.

How long has Clinical Edge been conducting education?

We have been operating as Physiotherapy Healing Solutions conducting course since 2006 and have rebranded to become Clinical Edge in 2011, so you can still enjoy courses as well as our eLearning program.

Free membership of Clinical Edge - are we for real?

We sure are. You will receive completely free access to some great online education and resources for a whole month. You are able to book courses from within your free member dashboard, and keep an automated record of all of your CPD - which you can access at any time in the future.

There are NO COMMITMENTS or catches, and you DO NOT have to enter your credit card details to enjoy a free membership!

Benefits of free Clinical Edge membership

Free online education
Free video resources
Free CPD Record (Continuing Professional Development) automatically listing videos watched and courses you have attended. Even add other CPD to your list such as journal reading or inservices to keep it all in one handy location.
Save time on course enrolments with your details already recorded in your member dashboar
If you decide to become a full member of Clinical Edge, your CPD record and Tax Invoices are carried across to your Full Member's Dashboard

Are there any drawbacks or commitments with free membership?

There are no commitments with a free membership, you will not be charged at the end of the month. Your membership will be suspended, and you are able to voluntarily become a full member should you choose to.

Can I become a full member of Clinical Edge during my month of free membership?

Yes, if you are enjoying the online education, and would like to access the entire library of videos, or would like discounts on your course enrolments, you are able to become a full member from within your free members dashboard (see picture below)

Your next monthly payment will fall due 1 month from the time you upgraded to a paid membership.

My free month has finished, can I still access my CPD record and Tax Invoices from Courses I attended?

Yes. You login to your free Member's Dashboard with your previous username and password, click on Dashboard (Top Left), then choose on the left hand side

My Events & CPD Record - to download/print your CPD Record

Purchase History - for previous Tax Invoices

How do I become a member of Clinical Edge?

Click on the big green box on the homepage entitled "Signup for Membership". You can then enter your details, and hey presto, you are now a member. You can then access the online education and book courses to your hearts content.

I am a Free Member of Clinical Edge. How can I become a Full member of Clinical Edge?

If you are a Free Member, login to your member account, and choose the option "Join Clinical Edge" from the top menu. Your CPD Record and Tax Invoices will be carried across to your new Full Member's dashboard.

How much is full membership to Clinical Edge?

Just $49.95 per month. This works out at less than the price of one course for 12 months worth of great education. And it is fully tax deductible if you are currently working as a Physiotherapist, Osteopath or Chiropractor.

Can I cancel my membership to the site?

Yes, you are able to cancel your monthly membership at any stage with 7 days notice, and you will not be charged any future installments. To cancel your membership, simply email info@clinicaledge.com.au with your:

Email address
Name
Reason for canceling (should you wish to provide this....)

You will not be charged future installments due more than 7 days ahead. e.g. if your let us know you wish to cancel on the 20th, and your direct debit is due on the 28th, you will not be charged this direct debit.

Who can become a member of Clinical Edge?

Anyone with a Health Science degree. The education contained on the site has a certain level of expected knowledge, so you must be a Physiotherapist, Osteopath, Chiropractor, Sports Doctor or Exercise Sports Scientist. Massage therapists and remedial therapists are unable to become members.

If I sign up, how long will my membership last for?

You will be on a month by month basis, which will be debited automatically, and can be cancelled at any time (see above). If you become an annual member, your membership will go for one year, after which time your membership will be renewed. As with all memberships, you are able to cancel at any stage.

Once I become a member, do I get immediate discounts on face to face courses?

Once you are a member, you can immediately book courses at the discounted rate as well as accessing the online education.

Please log into your dashboard first and then book onto courses through your member dashboard to ensure the discount is calculated at time of booking. This also ensures that all courses you enroll on are automatically recorded in your CPD log.

What if I join and don’t feel like I have received value for my membership?

If you do not feel the information you have received is worth $49.95 to you, we will refund you that month’s membership, minus any discounts received on course enrollments that month. The maximum refund given will be up to $49.95.

If you decide to stay a member of Clinical Edge, your credit card or direct debit will be charged just $49.95/month

I am a member, why does my screen look different?

Congratulations on becoming a member! You will now have your own personal dashboard, which looks something like the image below.

From your personal dashboard, you can view videos, book courses, change your personal details, update your credit card details, search for videos, refer friends, and print a log of the training you have completed.

Under the "My Events" section of your dashboard, you will be able to see events that you have previously booked onto, as well as upcoming events you are booked on.

What are the computer requirements to be able to watch the online education?

You will need a Broadband connection eg ADSL or ADSL2 to view the videos on a computer at the clinic or at home. Dial-up may work as well. If you are not sure, signup for a free membership, and you will be able to test it on your computer.

You can watch the videos on your mobile or iPad via your 3G service.

The video host automatically detects your internet connection speed, and provides the appropriate quality of video dependent on your connection speed. eg with ADSL2, you will get an incredibly high quality picture, and with slower speeds, the picture clarity will be varied to provide smooth streaming of the video. Streaming over 3G on your mobile is generally very clear and smooth.

How can I download the lecturer's notes for each of the videos?

Head to the "Video Resources" tab in your members dashboard, and each video will have a downloadable PDF link.

I cannot view the videos. What should I do?

Internet Explorer is having multiple problems currently. If you are using Internet Explorer, we recommend using other great free browsers such as Firefox from www.mozilla.org or Chrome from www.google.com/chrome for all your web browsing, including the Clinical Edge website.

If you are using Firefox or Chrome and having issues, please phone or email us at info@clinicaledge.com.au or 1300 253343

I am a member, how can I enroll on a course?

Login at the top of the Clinical Edge homepage - www.clinicaledge.com.au with your email and password. Choose "Book and Event" and select the event you would like to book onto. You will have to enter your credit card details for each course you enroll on, as for security purposes, we do not store your credit card details

I am a member, why do I have to enter my credit card details when I book a course?

We use the highest level encryption for our website, and for security reasons, we also do not store your credit card details. For this reason you will need to put your credit card details in when booking a course. You do not need to enter your credit card details each month for your membership, as this sets up an automatic transaction with your bank - credit card details are not stored on our website for this either.

There are a number of physios in our clinic wanting to become members, can we receive a discount on our membership?

We can provide two logins for the price of one, with a minimum of three paid subscriptions. So for 4 or 6 in the clinic, you only pay for three memberships etc. Everyone will get their own login and be able to keep track of their CPD, videos watched and courses attended, as well as get discounts on courses.

All you have to do is create a membership for half of the people in the clinic, and email the names and email addresses for the free memberships to info@clinicaledge.com.au and we will create their free logins for you. So, if there are 6 Physiotherapists, create memberships for three staff, and we will create 3 free logins for the other memberships.

Is the online payment secure when becoming a member or booking a course?

Yes. The security of your purchase is ensured by 128 bit encryption and a fully secure eWay portal (www.eway.com.au) .

Do I have to be a member to book a course?

No, but you will not receive the course for the discounted price or get access to the fantastic eLearning program.

Do I have to pay online?

Yes. Because of administrative and tracking difficulties with offline payments, all payments must now be made online at the time of booking your course. You will automatically receive a receipt/tax invoice upon payment. If you need to claim your payment from your employer, you can do this after you have paid. If you have enrolled on a waiting list, you will not be asked for your credit card details.

In what currency are course costs charged?

All course prices listed are in Australian Dollars (AUD), and will be charged in AUD, including international courses eg New Zealand.

What credit/debit cards can I pay for my membership or course fees with?

You are able to use Visa or Mastercard debit or credit cards, as well as American Express. There are no credit card surcharges.

Are there places available on my preferred course?

If there is a green or yellow flag next to this course under the Upcoming Courses section of the website, saying "Available" or "Almost Full" there are places available. If the course is full, a red "Full" sign will be displayed, and you will be able to enroll on the waiting list for this course.

I have registered on a course waiting list, do I have to pay anything?

No. You will receive an automated email on enrollment, but you do not have a place on a course until you are contacted at a later stage by phone and email informing of an available place on your desired course.

I am unable to attend a course I have enrolled in. Can I get a refund?

Cancellations up to three weeks prior to the course will receive a full refund minus a $200 cancellation fee. Cancellations received less than three weeks prior to the course receive no refund, but are fully transferable to another person if notification of transfer is received at the same time as the cancellation. For the Discover Physio Series, there is a $500 cancellation fee, and no monies can be refunded at any time from 3 months prior to the commencement of the first stage of the Series.

How are refund monies transferred?

All refunds of course fees are refunded directly to the credit card used for the payment. To avoid fraud, no other refund options are available.

Can you hold a place for me on a course without any payment?

We are unable to hold places for people without payment. Your place on a course is only confirmed with full payment.

How do I know if I am eligible to attend any of the courses?

Physiotherapists, Osteopaths, Chiropractors, Podiatrists and Sports Doctors are the only professions eligible to attend Dry Needling Plus Level 1 & 2 courses. Other professions are NOT eligible to attend these courses, including exercise Physiologists, massage therapists and remedial therapists.

Prior training in Acupuncture or Dry Needling is not required to attend the Dry Needling Plus Level 1 courses, as long as you meet the above criteria. Formal training in Dry Needling is required to attend the Dry Needling Plus Level 2 course, and formal training in Pilates is required to be eligible to attend the Advanced Pilates Mat & Ballwork course.

Massage/Remedial therapists are not eligible to attend courses currently conducted by Clinical Edge, including the Dry Needling Plus Level 1 & 2 courses.

Any courses presented by Linda-Joy Lee (Discover the Sports Thorax, Discover the Sports Pelvis and the Discover Physio Series) are only open to Physiotherapists.

Explain Pain is suitable for all of these professionals, as well as

Psychologists
Doctors
GP’s
Rehabilitation Counsellors
Professionals working with people in pain

I have attended a dry needling course by another provider. Can I go straight to the Dry Needling Plus Level 2 without attending the Dry Needling Plus Level 1 course?

Because the palpation and needling is different to any other course, we have found that even people with previous needling experience get a lot out of the Dry Needling Plus Level 1 course, and the specific skills picked up on this course are heavily utilised in the Level 2 course. For these reasons, the Dry Needling Plus Level 1 course is required prior to attending the Level 2 course for everybody. From feedback from participants that have done other needling styles and acupuncture, they have still found the Level 1 course to be great. If you would like you are able to do the Level 1 & 2 consecutively over 4 days, or separately.

I am a Massage Therapist and would like to attend a course. Can I attend, or should I ring you to check if I can attend?

No. You are unable to attend any of our courses, and you will receive the same answer on the phone.

I am pregnant, can I attend Dry Needling Plus courses?

Dry needling is not contraindicated in patients who are pregnant but there are precautions which need to be observed. The nature of the dnp training programme requires that a far greater amount of needling be received during a 2-4 day period than would ever be received by a patient in a normal treatment setting.

It is essential to the programme that all course participants be able to receive the same amount of dry needling, without any risk of adverse effects. It is not fair to other course participants for someone who is pregnant to expect to be able to practice on others but to restrict the type, or amount of practice they wish to have done on themselves.

Pregnant women are unable to attend Dry Needling Plus courses. Anyone who becomes pregnant after registering for a course must contact Clinical Edge immediately. If you do attend a course whilst pregnant you will be unable to participate and will therefore not satisfy the training criteria.

I have become pregnant since I enrolled on a Dry Needling Plus course, can I still attend?

Is the Dry Needling Plus Level 1 course APA Accredited?

Yes. The Dry Needling Plus courses have current APA Accreditation. As an APA Accredited course, APA members will receive 32 points for a two day course (two points per hour), and for non-APA members this is relevant for your Indemnity Insurance - ie meets all the current standards of the Australian Physiotherapy Association.

Are the Dry Needling Plus courses AOA Accredited?

Yes, the Dry Needling Plus courses are approved for category 1A with the AOA (Australian Osteopathic Association).

I am a Chiropractor. Does the Dry Needling Plus courses count towards my CPD hours?

Yes, we have received direct confirmation from AHPRA that the Dry Needling Plus Level 1 and 2 courses count towards your official CPD hours.

Can I needle immediately following the Dry Needling Plus Level 1 course?

Yes, if you successfully pass the written and practical exam in the course. The Dry Needling Plus courses have current APA Accreditation, and meet insurance requirements to needle with most insurance companies. We recommend advising your insurance company that you are now needling.

How many National Registration CPD points do I get for courses?

1 point per hour (16 points for two days) for courses and also for time spent watching our eLearning program.

Does the Clinical Edge eLearning program count towards National Registration CPD points?

It sure does. The eLearning program is an acceptable form of education counting towards your National Registration training requirements. You can view your training log from within your dashboard and you can print this out for your CPD portfolio/requirements.

How many APA CPD points do I get for courses?

32 points for a two day APA Accredited course (ie two points per hour) and 1 point per hour (16 points for two days) for courses that are not formally APA Accredited.

The course I want to do is not formally accredited with the APA. Can I use what I learn on the course in my Physio practice?

Yes. Our courses are very practical, you will receive 1 APA CPD point per hour (16 points for two days) for these courses and you will be able to use what you learn in your Physiotherapy practice.

Further documents provided by the CSP can be downloaded here:

csp_rules_conduct.pdf

pd001_scope_of_practice_2008

core_standards

When I have completed the Dry Needling Plus couse, can I performed Dry Needling in the UK?

Yes, the Dry Needling Plus course material and techniques can be used in Physiotherapy practice in the UK. The CSP (Chartered Society of Physiotherapy, as at February 2010) has confirmed that you are able to work within your scope of practice ie if you have received training in Dry Needling Plus or any other course, and have a certificate (which you will receive at the end of each course) you can then use Dry Needling in the UK.

Where is the course venue for the course I would like to attend?

Go to the Courses and Events section of the website. Each course will list the venue where the course is to be held. You will receive detailed aaainstructions regarding the course and how to get to the venue after you enroll. If you require a map and directions to the venue which are not found on the link, please put the venue address into www.maps.google.com.au

What time does my course start and finish?

Please refer to the Courses and Events section of the website. Click on the Name of the course, which will take you to an information page which contains the start and finishing times. This will also be on the email confirmation you receive following enrollment.

Can I organise accommodation through CE?

No. Accommodation can be booked directly through the venue. Some venues will offer discounts for course attendees by mentioning this course eg Peppers Christchurch.

Do I have to complete both Levels of a particular course eg Dry Needling or Pilates?

Advanced courses eg Dry Needling Plus Level 2 or Advanced Pilates and Matwork are not compulsory, or required to be able to practice a particular skill. These courses will progress your skill level and enable you to learn more advanced assessment and treatment. Dry Needling guidelines outline that you are only able to needle areas that you have received formal training in, thus if you wish to treat the Thoracic Spine, or Scalenes etc, you must complete the Level 2 training to be able to do this . More advanced exercises and assessment are taught in the Advanced Pilates Mat & Ballwork course, as well as the use of RTUS (please refer to Course Outlines for further information on each course)

Can I go straight to the Dry Needling Plus Level 2 course?

Based on feedback from many course participants, you must attend the Dry Needling Plus Level 1 course to be able to attend the Dry Needling Plus Level 2 course. If you have done another form of dry needling or acupuncture, you will still get a lot out of the Level 1 course. People that have attended the Level 1 and Level 2 courses that have previously attended the APA Acupuncture course and other needling courses gave extremely positive feedback about their experience, and were glad they did it. Attending the Level 1 course is required prior to attending the Dry Needling Plus Lvel 2 course, due to needling and assessment techniques being taught by Dry Needling Plus that are not taught on any other courses, you will pick up a lot more of this Dry Needling approach and increase your needling effectiveness by attending both courses.

Dry needling Plus level 2 courses are only open to Physiotherapists, Osteopaths, Chiropractors and Sports Doctors. Massage Therapists are NOT able to attend any of the Dry Needling Plus Level 2 courses conducted through Clinical Edge.

I am having some difficulty with the Dry Needling Plus online course preparation, what should I do?

Please address technical difficulties you may be having to admin@dryneedling.com.au

Please DO NOT contact Clinical Edge with any Dry Needling Plus technical difficulties, we are unable to assist you with these. If you have any difficulties with www.clinicaledge.com.au however, we are able to help you with these, and please do not hesitate to give us a call or send us an email.